Training & Consultancy
All training courses are individually tailored to meet a client's specific training aims and objectives and to suit the needs of the target audience.
Equality & Diversity
All courses can be tailored to meet your specific training objective, desired course length and target audience.
Courses may focus on a specific aspect of equality & diversity or be aimed at raising awareness of the general issues related to developing and implementing a diversity approach.
Examples of frequently requested courses are provided below;
COURSE TITLES:
Promoting Diversity
TARGET GROUP:
Board Level
Senior Managers
COURSE DURATION:
Half Day Course (3.5 hours)
One day version can also be provided
COURSE CONTENT COVERS ISSUES RELATED TO:
- Identifying the business case for diversity
- Identifying key activities for successful implementation of a diversity strategy
- Promoting legal & regulatory awareness
- Identifying the core knowledge and skills necessary to support and promote diversity appropriate to level of responsibility
- Best practice guidance for valuing employee and customer diversity issues
- Identifying what board members/senior managers need to do to ensure diversity issues are successfully promoted
Managing Diversity
TARGET GROUP:
Managers
COURSE DURATION:
Half Day Course (3.5 hours)
One day version can also be provided
COURSE CONTENT COVERS ISSUES RELATED TO:
- Defining diversity
- Promoting awareness of the business case for diversity
- Defining the meaning of discrimination and identifying the four ways discrimination can occur
- Identifying legal / regulatory responsibilities
- Identifying what Managers need to do to ensure equality & diversity issues are promoted and supported within their teams
- Identifying key things Managers need to consider when the diversity related needs of team members clash with the requirements of the business
- Promoting the organisations Equality & Diversity Policy requirements
Valuing Diversity
TARGET GROUP:
Team Members
COURSE DURATION:
Half Day Course (3.5 hours)
One day version can also be provided
COURSE CONTENT COVERS ISSUES RELATED TO:
- Defining diversity
- Promoting awareness of the business case for diversity
- Defining the meaning of discrimination & harassment
- Identifying legal / regulatory responsibilities
- Identifying the impact prejudice and stereotyping has on workplace equality / customer service issues
- Identifying what Team Members need to do to value customer and colleague diversity issues
- Promoting the organisations Equality & Diversity Policy requirements
Valuing Customer Diversity
TARGET GROUP:
All Staff
COURSE DURATION:
Half Day Course (3.5 hours)
One day version can also be provided
COURSE CONTENT COVERS ISSUES RELATED TO:
- Defining diversity in a customer care context
- Identifying customers (internal & external)
- Promoting awareness of customer similarities & differences
- Identifying common barriers to valuing customer diversity
- Identifying the business consequences of failing to value customer diversity issues
- Promoting awareness of the impact of prejudice and stereotyping
- Defining discrimination & promote legal awareness
- Identifying 3 guiding principles for valuing customer diversity & apply these to on course practice scenarios